1) Who we are
This Privacy Policy explains how VT Float Away (“we”, “us”) handles
personal information on this website (the “Site”).
For services you schedule or purchase through Acuity (including gift
cards, packs, and memberships), Acuity may act as an independent
processor/controller for scheduling and order data. Acuity is a
Squarespace company. Payment card processing is handled by Square,
which may act as an independent processor/controller for payment
data. Their privacy policies govern their handling of your
information.
2) Information we collect
a) Information you provide directly to us
Messages you send us (email or contact requests) may include your
name, email address, phone number, and whatever you include in the
message. If you ask about a booking, you may share basic customer
support context, such as a date/time, service type, or receipt
details.
We do not ask you to send sensitive health information through the
Site. If you choose to include it in a message, you do so
voluntarily.
b) Scheduling and purchases (Acuity) + payments (Square)
When you schedule a session or purchase a gift card, pack, or
membership, you provide information to Acuity, such as contact
details, appointment preferences, and purchase details. When you
pay, you provide information to Square, such as contact and payment
details. We typically receive only the information we need to run
the business (for example: your name, contact information, booking
time, and purchase status). We do not receive or store your full
payment card number.
c) Information collected automatically (site operations)
Like most websites, we and our infrastructure providers may collect
limited technical data (such as IP address, device and browser type,
operating system, pages requested, timestamps, referrer headers, and
basic security and performance logs) to keep the Site reliable,
secure, and fast.
3) How we use information
We use personal information to respond to messages and requests,
provide customer support, operate the Site (performance, uptime,
abuse prevention, and debugging), and run the business (confirm
bookings, resolve payment and gift card issues, and recordkeeping).
We do not use your information to build advertising profiles.
4) Cookies and analytics
We aim to keep tracking minimal.
We use Cloudflare Web Analytics to understand aggregate Site usage
(for example: page views, referrers, device type, and approximate
location such as country/region). Cloudflare Web Analytics is
designed to run without analytics cookies or localStorage, and we do
not use it to identify you personally.
As of today, our Site does not set analytics cookies. If we add
other analytics tools in the future, we will update this policy
before they go live.
5) External links
Our Site links to third-party websites (for example, YouTube or
ESPN) for optional content. If you click those links, you will be
directed to sites governed by their own privacy policies and terms.
We do not control and are not responsible for third-party practices.
6) Sharing and disclosures
We do not sell your personal information.
We may share information only with service providers needed to run
the Site and business (for example: hosting/CDN, email, Acuity for
scheduling and purchases, and Square for payment processing); with
legal/compliance when required to comply with law, enforce
agreements, or protect rights, safety, and security; or in
connection with business transfers (such as a merger, acquisition,
or asset sale), in which case we will require continued protection
of your data.
Acuity links:
Acuity Privacy
and
Acuity Terms
(Acuity is a Squarespace company).
Square links:
Square Privacy
and
Square Terms.
7) Data retention
Messages you send us are retained as long as needed for support and
reasonable business recordkeeping. Booking and payment records are
retained according to operational needs and legal/accounting
requirements (often driven by Acuity, Square, and tax rules).
Technical logs are retained for security and performance, typically
on a rolling basis.
8) Security
We use reasonable administrative, technical, and organizational
safeguards appropriate to the nature of the information. No method
of transmission or storage is 100% secure.
9) Your choices and rights
a) Requests (everyone)
You can request access, correction, or deletion of personal
information you have provided directly to us by emailing justin@vtfloataway.com.
For information handled by Acuity (scheduling and purchases) or
Square (payments), you may need to contact those providers directly
or use their tools, depending on the request.
b) EEA/UK (GDPR) rights
If you are in the EEA/UK, you may have rights to access, correct,
delete, or port your data; object to or restrict certain processing;
withdraw consent where processing is based on consent; and lodge a
complaint with your local data protection authority.
Legal bases (GDPR): We process personal data to perform a contract
or take steps you request before booking, comply with legal
obligations, and pursue legitimate interests like Site security,
fraud prevention, and customer support. Where required, we rely on
consent.
c) U.S. state privacy laws
Depending on your state (for example: CA, CO, CT, VA, UT, and
others), you may have rights to access, delete, or correct personal
data, and to opt out of certain uses such as “targeted advertising”
or “sale/sharing” as defined by those laws.
We do not sell personal information, and we do not use personal
information for targeted advertising. If that changes, we will
update this policy and provide required opt-out mechanisms.
10) International transfers
If you access the Site from outside the United States, your
information may be processed in the United States or other locations
where our providers operate. When required, we rely on appropriate
safeguards for cross-border transfers (for example: standard
contractual clauses used by providers).
11) Children’s privacy
The Site is not intended for children under 13, and we do not
knowingly collect personal information from children under 13. If
you believe a child has provided us personal information, contact us
and we will address it.
12) Changes to this policy
We may update this Privacy Policy by posting a new version on this
page and updating the “Updated” date.
13) Contact
For questions: justin@vtfloataway.com
