1) Who we are
This Privacy Policy explains how VT Float Away (“we”, “us”) handles personal information on this website (the
“Site”).
For services you schedule or purchase through Acuity (including gift cards, packs, and memberships), Acuity may
act as an independent processor/controller for scheduling and order data. Acuity is a Squarespace company.
Payment card processing is handled by Square, which may act as an independent processor/controller for payment
data. Their privacy policies govern their handling of your information.
2) Information we collect
a) Information you provide directly to us
Messages you send us (email or contact requests) may include your name, email address, phone number, and
whatever you include in the message. If you ask about a booking, you may share basic customer support context,
such as a date/time, service type, or receipt details.
We do not ask you to send sensitive health information through the Site. If you choose to include it in a
message, you do so voluntarily.
b) Scheduling and purchases (Acuity) + payments (Square)
When you schedule a session or purchase a gift card, pack, or membership, you provide information to Acuity,
such as contact details, appointment preferences, and purchase details. When you pay, you provide information
to Square, such as contact and payment details. We typically receive only the information we need to run the
business (for example: your name, contact information, booking time, and purchase status). We do not receive or
store your full payment card number.
c) Information collected automatically (site operations)
Like most websites, we and our infrastructure providers may collect limited technical data (such as IP address,
device and browser type, operating system, pages requested, timestamps, referrer headers, and basic security and
performance logs) to keep the Site reliable, secure, and fast.
3) How we use information
We use personal information to respond to messages and requests, provide customer support, operate the Site
(performance, uptime, abuse prevention, and debugging), and run the business (confirm bookings, resolve payment
and gift card issues, and recordkeeping).
We do not use your information to build advertising profiles.
4) Cookies and analytics
We aim to keep tracking minimal.
We use Cloudflare Web Analytics to understand aggregate Site usage (for example: page views, referrers, device
type, and approximate location such as country/region). Cloudflare Web Analytics is designed to run without
analytics cookies or localStorage, and we do not use it to identify you personally.
As of today, our Site does
not set analytics cookies. If we add other analytics tools in the future, we will update this policy before they
go live.
5) External links
Our Site links to third-party websites (for example, YouTube or ESPN) for optional content. If you click those
links, you will be directed to sites governed by their own privacy policies and terms. We do not control and
are not responsible for third-party practices.
6) Sharing and disclosures
We do not sell your personal information.
We may share information only with service providers needed to run the Site and business (for example:
hosting/CDN, email, Acuity for scheduling and purchases, and Square for payment processing); with
legal/compliance when required to comply with law, enforce agreements, or protect rights, safety, and security;
or in connection with business transfers (such as a merger, acquisition, or asset sale), in which case we will
require continued protection of your data.
Acuity links:
Acuity Privacy
and
Acuity Terms
(Acuity is a Squarespace company).
Square links:
Square Privacy
and
Square Terms.
7) Data retention
Messages you send us are retained as long as needed for support and reasonable business recordkeeping. Booking
and payment records are retained according to operational needs and legal/accounting requirements (often driven
by Acuity, Square, and tax rules). Technical logs are retained for security and performance, typically on a
rolling basis.
8) Security
We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the
information. No method of transmission or storage is 100% secure.
9) Your choices and rights
a) Requests (everyone)
You can request access, correction, or deletion of personal information you have provided directly to us by
emailing justin@vtfloataway.com.
For information handled by Acuity (scheduling and purchases) or Square (payments), you may need to contact
those providers directly or use their tools, depending on the request.
b) EEA/UK (GDPR) rights
If you are in the EEA/UK, you may have rights to access, correct, delete, or port your data; object to or
restrict certain processing; withdraw consent where processing is based on consent; and lodge a complaint with
your local data protection authority.
Legal bases (GDPR): We process personal data to perform a contract or take steps you request before booking,
comply with legal obligations, and pursue legitimate interests like Site security, fraud prevention, and
customer support. Where required, we rely on consent.
c) U.S. state privacy laws
Depending on your state (for example: CA, CO, CT, VA, UT, and others), you may have rights to access, delete, or
correct personal data, and to opt out of certain uses such as “targeted advertising” or “sale/sharing” as
defined by those laws.
We do not sell personal information, and we do not use personal information for targeted advertising. If that changes, we will update this policy and provide required opt-out mechanisms.
10) International transfers
If you access the Site from outside the United States, your information may be processed in the United States or
other locations where our providers operate. When required, we rely on appropriate safeguards for cross-border
transfers (for example: standard contractual clauses used by providers).
11) Children’s privacy
The Site is not intended for children under 13, and we do not knowingly collect personal information from
children under 13. If you believe a child has provided us personal information, contact us and we will address
it.
12) Changes to this policy
We may update this Privacy Policy by posting a new version on this page and updating the “Updated” date.
13) Contact
For questions: justin@vtfloataway.com
